Frequently Asked Questions

You can place an order online by visiting our website, browsing our menu, selecting your items, and clicking "Add to Cart". Once you've added all desired items, proceed to checkout, enter your delivery information, and complete your payment.

Order modifications are possible within 5 minutes of placing your order. After this time, orders enter our kitchen preparation system and cannot be modified. Please call us immediately at +353 1 617 0999 if you need to make changes.

Our minimum order amount for delivery is €15. For collection orders, there is no minimum order requirement. This helps us cover our delivery costs while providing you with the best service possible.

Yes, you can schedule orders for up to 7 days in advance. During checkout, select "Schedule Order" and choose your preferred delivery date and time. This is perfect for parties, meetings, or special occasions.

We deliver throughout Dublin city center and surrounding areas within a 10km radius of our location at 101 Setanta Pl, Dublin 2. Enter your postcode during checkout to confirm if we deliver to your area.

Standard delivery time is 30-45 minutes from when your order is confirmed. During busy periods (Friday-Sunday evenings), delivery may take up to 60 minutes. You'll receive real-time tracking updates via SMS.

Delivery charges vary by location: €2.50 within 3km, €3.50 for 3-7km, and €4.50 for 7-10km. Free delivery is available on orders over €30 within our delivery area.

Yes! After placing your order, you'll receive SMS updates including order confirmation, when it's being prepared, when it's out for delivery, and when it's arriving. You can also track your order in real-time on our website.

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and cash on delivery. Online payments are processed securely through our encrypted payment system.

Absolutely! We use SSL encryption and PCI DSS compliant payment processing to ensure your payment information is completely secure. Your card details are never stored on our servers and are processed by trusted payment partners.

Yes, if you're not satisfied with your order, we offer full refunds or replacements. Contact us within 2 hours of delivery for food quality issues. Refunds are processed within 3-5 business days to your original payment method.

We're open Monday to Sunday from 11:00 AM to 11:00 PM. Online ordering is available 24/7, but orders placed outside opening hours will be prepared when we reopen.

Yes! We offer vegetarian and vegan options, gluten-free bases, and can accommodate most dietary requirements. All allergen information is available on our menu. Please specify any requirements in the order notes or call us directly.

Yes, we provide catering services for parties, corporate events, and special occasions. We require 24-48 hours notice for catering orders. Contact us at +353 1 617 0999 to discuss your catering needs and get a custom quote.

We value your feedback! You can leave reviews on our website, social media pages, or contact us directly via email at [email protected] or phone at +353 1 617 0999. Your feedback helps us improve our service.

Yes! Join our loyalty program to earn points on every order. We also offer student discounts, first-time customer offers, and regular promotional deals. Check our promotions page or subscribe to our newsletter for the latest offers.