Privacy Policy

1. Introduction

At Apache Pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website, mobile application, or any of our services.

This policy applies to all users of Apache Pizza services, including our website visitors, customers who place orders, create accounts, participate in our loyalty program, make reservations, or engage with us through various channels.

By using our services, creating an account, placing an order, or otherwise interacting with Apache Pizza, you agree to the terms outlined in this Privacy Policy. We want to assure you that we never sell your personal data to third parties for their marketing purposes.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, profile preferences, order history, favorite items
• Food Service Specific Information:
  • Dietary preferences and restrictions (vegetarian, vegan, gluten-free, etc.)
  • Allergen information and special dietary requirements (halal, kosher, dairy-free)
  • Food preferences and favorite menu items
  • Special instructions for food preparation
  • Delivery location and address details
  • Table reservation information and party size
  • Catering event details and requirements
  • Loyalty program participation and rewards data
• Payment Information: Credit card details, billing information (stored securely and encrypted)
• Communication Data: Contact form submissions, customer reviews, feedback, support requests
• Marketing Preferences: Email subscription choices, promotional preferences, communication settings

2.2 Automatically Collected Information

When you interact with our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, menu items viewed
• Location Information: Approximate location based on IP address, GPS location (with permission) for delivery services
• Cookie Data: Session identifiers, preferences, authentication tokens, analytics data
• Order Patterns: Frequently ordered items, ordering times, seasonal preferences

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media: Information from social media platforms if you connect your accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and logistics information
• Marketing Partners: Demographic information and preferences (with proper consent)
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

We use your information to provide our core food services:

• Processing and fulfilling your food orders
• Managing delivery and pickup logistics
• Handling table reservations and seating arrangements
• Managing customer accounts and authentication
• Providing customer support and resolving issues
• Customizing menu recommendations based on preferences
• Ensuring food safety and allergen compliance
• Processing payments securely
• Managing loyalty programs and rewards
• Coordinating catering events and special orders

3.2 Communication

We use your contact information for essential communications:

• Order confirmations and status updates
• Delivery notifications and tracking information
• Reservation confirmations and reminders
• Customer support responses and follow-ups
• Important service announcements and policy changes
• Marketing emails and promotional offers (with your consent)
• Loyalty program updates and reward notifications
• Food safety alerts and recalls (when applicable)

3.3 Marketing and Analytics

With appropriate consent, we use information for marketing purposes:

• Personalizing menu recommendations and promotions
• Analyzing customer preferences and ordering patterns
• Measuring the effectiveness of marketing campaigns
• Conducting market research for new menu items
• Improving website functionality and user experience
• Creating aggregate reports on service usage
• Developing new food offerings based on customer data

3.4 Legal Compliance

We may use your information to comply with legal obligations:

• Responding to legal requests from authorities
• Preventing fraud and ensuring transaction security
• Protecting our rights, property, and user safety
• Resolving disputes and enforcing agreements
• Meeting food safety and health regulations
• Maintaining required business records

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure transaction processing and fraud prevention
• Delivery Partners: Coordinating food delivery and logistics
• Cloud Storage Providers: Secure data storage and backup services
• Marketing Services: Email campaigns and promotional communications
• Analytics Tools: Website usage analysis and performance monitoring
• Customer Support Platforms: Managing customer inquiries and support
• Loyalty Program Providers: Managing rewards and points systems

4.2 Legal Requirements

We may disclose your information when required by law:

• Compliance with court orders, subpoenas, or legal processes
• Meeting regulatory requirements for food businesses
• Protecting our legal rights and defending against claims
• Ensuring public safety in emergency situations
• Cooperating with law enforcement investigations

4.3 Business Transfers

In the event of a business transaction:

• Mergers, acquisitions, or asset sales may involve data transfer
• We will notify customers before any transfer occurs
• The new owner must comply with this privacy policy
• Your rights regarding your data will remain protected

4.4 With Your Consent

We will share information for other purposes only with your explicit consent.

5. Data Security

5.1 Technical Measures

We implement comprehensive technical safeguards:

• Encryption: SSL/TLS encryption for all data transmission
• Secure Storage: Encrypted databases with restricted access
• Firewall Protection: Advanced firewall systems protecting our infrastructure
• Access Controls: Multi-factor authentication for system access
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Backups: Secure data backups with encryption
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

We maintain strict organizational security protocols:

• Regular employee security training and awareness programs
• Documented data handling procedures and protocols
• Confidentiality agreements with all staff and partners
• Incident response plan for security breaches
• Regular security audits and compliance reviews
• Limited access to personal data on a need-to-know basis
• Background checks for employees handling sensitive data

5.3 Your Security Responsibilities

You can help protect your information by:

• Using strong, unique passwords for your account
• Never sharing your login credentials with others
• Logging out of your account on public computers
• Being cautious of suspicious emails or phishing attempts
• Reporting any unauthorized account access immediately
• Keeping your contact information up to date

6. Cookies and Tracking Technologies

We use various technologies to collect and store information when you visit our website:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functions, login state, shopping cart	Session
Functional Cookies	User preferences, language settings, location	Up to 1 year
Analytics Cookies	Usage analysis, performance monitoring	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking	Up to 1 year

Additional Tracking Technologies:

• Google Analytics: Website traffic analysis and user behavior
• Facebook Pixel: Social media advertising measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for preferences

Cookie Management: You can control cookies through your browser settings. Most browsers allow you to accept, reject, or delete cookies. Note that disabling certain cookies may affect website functionality.

7. Your Rights (GDPR/CCPA Compliance)

You have the following rights regarding your personal information:

7.1 Right of Access

You can request to view all personal data we hold about you, including how it's used and who it's shared with.

7.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal data we hold about you.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data, subject to legal obligations and legitimate business interests.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances.

7.5 Right to Data Portability

You can request to receive your personal data in a machine-readable format for transfer to another service.

7.6 Right to Object

You can object to processing of your personal data, especially for direct marketing purposes.

7.7 Right Against Automated Decision-Making

You can request human review of decisions made solely by automated processing.

How to Exercise Your Rights: Contact us using the information provided in Section 13. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems promptly.

If we become aware that we have collected personal information from a child under 16 without proper parental consent, we will delete that information as quickly as possible.

9. International Data Transfers

9.1 Protection Measures

When transferring your personal data internationally, we ensure adequate protection through:

• EU-Japan adequacy decisions for transfers to approved countries
• Standard Contractual Clauses (SCC) approved by the European Commission
• Comprehensive data processing agreements with international partners
• Implementation of appropriate technical and organizational security measures
• Regular compliance audits and monitoring

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States (for cloud storage and analytics services)
• European Union (for payment processing and marketing)
• Other countries as necessary for service provision, always with adequate protection

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History & Purchase Records	7 years	Tax and accounting requirements
Payment Information	As required by payment processors	Fraud prevention, chargebacks
Marketing Consent Records	3 months after withdrawal	Consent record keeping compliance
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Dietary Preferences & Allergen Info	Until account deletion	Food safety and customer service

Safe Data Disposal: When retention periods expire, we securely dispose of your data through:

• Complete electronic deletion using secure erasure methods
• Physical destruction of paper records through secure shredding
• Removal from all backup systems and archives
• Maintaining disposal records for compliance verification

11. Third-Party Links

Our website and services may contain links to third-party websites, social media platforms, or other external services. We are not responsible for the privacy practices or content of these third-party sites.

When you click on third-party links, you leave our site and this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

Third-party services may have different data collection and privacy practices. Your use of third-party services is governed by their respective terms and privacy policies.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to registered users
• Pop-up notification when you log into your account
• Push notifications through our mobile app (if applicable)

For significant changes that affect your rights, we will seek your explicit consent before implementing the changes.

12.2 Checking for Changes

The most current version of this Privacy Policy is always available on our website. We recommend checking the "Last Updated" date at the top of this page periodically.

Your continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with any changes, you may discontinue using our services.

13.1 Filing Complaints

If you have concerns about our privacy practices, please contact us first. We are committed to resolving any issues promptly and fairly.

If you are not satisfied with our response, you may file a complaint with the relevant supervisory authority:

• Ireland: Data Protection Commission (DPC) - dataprotection.ie
• EU Residents: Your local data protection authority

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time through:

• Unsubscribe links in promotional emails
• Account settings on our website
• Contacting our customer support team
• Responding to promotional text messages with "STOP"

14.2 Account Deletion Process

To delete your account and associated data:

1. Log into your account and go to Account Settings
2. Select "Delete Account" option
3. Confirm your identity for security purposes
4. Review what data will be retained for legal compliance
5. Confirm deletion request
6. Receive confirmation email within 24 hours

Note that some information may be retained as required by law, including order records for tax purposes and fraud prevention data.

15. Conclusion

At Apache Pizza, protecting your privacy is not just a legal obligation—it's fundamental to maintaining the trust you place in us when you choose our food services. We are committed to being transparent about our data practices and continuously improving our privacy protections.

We believe that the trust between Apache Pizza and our customers is built on mutual respect and transparency. This Privacy Policy reflects our commitment to safeguarding your personal information while providing you with exceptional food service.

If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please don't hesitate to contact us. We value your feedback and are here to address any concerns you may have.

Thank you for choosing Apache Pizza and for trusting us with your personal information. We look forward to continuing to serve you with delicious food and exceptional service while protecting your privacy every step of the way.

Remember to check this page periodically for any updates to our Privacy Policy. The "Last Updated" date at the top of this page will always reflect the most recent changes.